Help
Frequently Asked Questions (FAQs)
Should you have any questions or need assistance with your booking, vehicle selection, or chauffeur services, we are here to help. Below are answers to some common questions, but if you can’t find what you’re looking for, feel free to reach out to us directly.
How to Contact Us
If you need assistance, our customer support team is available to help with any inquiries, changes to bookings, or special requests.
- Phone/WhatsApp: +1 (818) 451-7248
- Support: +1 (562) 826-4142
Email: support@rutransportation.net
Our Commitment
We take pride in delivering a premium, personalized experience for each of our clients. From luxury vehicle options to professional chauffeurs, we strive to exceed your expectations at every turn. Whether it’s a last-minute booking, special travel accommodations, or any assistance you may require, rest assured, we have got you covered.
Frequently Asked Questions
You can easily book our chauffeur services online through our website or by contacting us via phone or email. Simply select your desired service (airport transfer, city-to-city travel, hourly chauffeur, etc.), vehicle class, and provide the necessary travel details. We will confirm your booking promptly.
We offer three distinct classes of vehicles to suit different needs:
- SUV Class (Cadillac Escalade ESV, Chevy Suburban)
- Business Class (Cadillac Lyriq, Cadillac XTS)
- First Class (BMW i7, Mercedes EQS)
All vehicles are equipped with premium amenities to bring you a comfortable and luxurious experience.
Yes, you can modify your booking up to 24 hours before your scheduled service. Please contact our customer support team to make any changes, and we will accommodate your request wherever possible.
You may cancel your reservation 24 hours before your scheduled pick-up time. Any cancellation made less than 24 hours in advance may result in a cancellation fee. Make sure you read our Terms and Conditions or contact us directly for more details.
Our chauffeurs provide full luggage assistance, including helping you load and unload bags. For airport transfers, they will also assist you during the meet & greet service.
Yes, we offer child seats upon request. Please notify us of your requirements at the time of booking so we can attach the appropriate seating to the selected vehicle.
We prioritize safety above all else. We conduct routine maintenance and safety compliance inspections on all of our vehicles. Our Professional Chauffeurs are highly trained and follow strict protocols on the route.
Yes, we cater to all types of special events, including weddings, corporate events, and private functions. Our luxury vehicles and Professional Chauffeurs bring you to your destination in style and, of course, on time.